Positions

Service Representative

The Service Representative serves as the primary point of contact for existing clients, delivering prompt, professional, and accurate customer service. This position is responsible for maintaining client relationships, processing policy transactions, documenting all client interactions, and ensuring compliance with agency procedures and insurance regulations.

Essential Duties and Responsibilities

Provide outstanding customer service by phone, email, text, and in person.
Respond promptly to client inquiries regarding policies, billing, claims, and coverage.
Process policy endorsements, renewals, cancellations, reinstatements, and certificate requests.
Review insurance policies for accuracy and completeness.
Explain policy coverages, exclusions, and available options without misrepresenting products.
Obtain quotes for policy changes and additional coverage as requested.
Assist clients with claims reporting and provide updates throughout the claims process.
Follow up on outstanding underwriting requirements and policy documentation.
Maintain accurate, detailed documentation of all client communications within the agency management system.
Identify cross-selling and coverage gap opportunities and refer clients to licensed producers when appropriate.
Maintain confidentiality of client information in accordance with agency policies and applicable privacy laws.
Work collaboratively with insurance carriers and agency team members to resolve client issues.
Meet agency service standards for response times and client satisfaction.

Qualifications

High school diploma or equivalent required; associate's or bachelor's degree preferred.
Active Property & Casualty Insurance License (or ability to obtain within a specified timeframe).
Previous customer service or insurance experience preferred.
Strong verbal and written communication skills.
Excellent organizational and time management abilities.
Ability to multitask in a fast-paced environment.
Proficiency with agency management systems, Microsoft Office, and carrier websites.
Strong attention to detail and problem-solving skills.

Knowledge, Skills, and Abilities

Professional and courteous communication.
Ability to explain insurance concepts in clear, understandable language.
Strong customer service orientation.
Excellent organizational and documentation skills.
Ability to prioritize multiple tasks effectively.
Commitment to confidentiality and ethical business practices.
Team-oriented with a positive attitude.

Performance Expectations

Respond to client communications within agency service standards.
Maintain accurate client records and documentation.
Achieve high levels of customer satisfaction and client retention.
Complete continuing education and licensing requirements as required.
Adhere to all agency policies, carrier guidelines, and state insurance regulations.

Working Conditions

This position is typically performed in an office environment with prolonged periods of sitting, computer use, and telephone communication. Occasional overtime may be required during peak renewal periods or catastrophic weather events.

This role is ideal for individuals who enjoy helping others, solving problems, and building long-term client relationships while supporting the overall success of the agency.

Sales Producer

The Sales Producer is responsible for generating new business by identifying prospective clients, conducting insurance needs analyses, presenting appropriate coverage solutions, and building long-term client relationships. This position is focused on achieving sales goals while maintaining the highest standards of professionalism, ethics, and customer service. The Sales Producer serves as a trusted advisor, helping individuals, families, and businesses protect their assets through comprehensive insurance solutions.

Essential Duties and Responsibilities

Generate new business through referrals, networking, prospecting, marketing campaigns, and community involvement.
Conduct comprehensive insurance needs assessments to identify client risks and coverage gaps.
Develop and present customized insurance solutions that meet clients' needs and budgets.
Prepare and present accurate insurance quotes from multiple carriers.
Educate clients on policy coverages, exclusions, deductibles, and available options.
Follow agency sales processes from initial contact through policy issuance.
Meet or exceed established sales, retention, and cross-selling goals.
Maintain regular follow-up with prospects and clients to strengthen relationships and generate referrals.
Collaborate with agency service staff to ensure a seamless client experience.
Maintain complete and accurate documentation of all sales activities and client communications within the agency management system.
Stay current on insurance products, carrier guidelines, underwriting requirements, and industry trends.
Participate in agency sales meetings, training programs, and continuing education.
Represent the agency professionally at networking events, community activities, and business functions.
Ensure all sales activities comply with agency policies, carrier requirements, and state insurance regulations.

Qualifications

High school diploma or equivalent required; bachelor's degree preferred.
Active Property & Casualty Insurance License required (or ability to obtain within a specified timeframe).
Life and Health Insurance License preferred.
Previous insurance sales or outside sales experience preferred.
Proven ability to develop business relationships and close sales.
Strong verbal and written communication skills.
Excellent organizational, negotiation, and time management abilities.
Proficiency with agency management systems, CRM software, Microsoft Office, and carrier quoting platforms.

Knowledge, Skills, and Abilities

Excellent interpersonal and relationship-building skills.
Strong consultative sales and presentation abilities.
Ability to explain complex insurance products in simple, understandable terms.
Self-motivated with a results-oriented mindset.
Strong problem-solving and critical-thinking skills.
Excellent follow-up and customer relationship management.
Ability to work independently while contributing to a collaborative team environment.
High level of professionalism, integrity, and ethical conduct.

Performance Expectations

Meet or exceed monthly and annual new business production goals.
Maintain high client retention and satisfaction levels.
Consistently identify opportunities for cross-selling and account rounding.
Maintain timely documentation of all client interactions.
Complete all required licensing and continuing education requirements.
Comply with all agency procedures, carrier guidelines, and state insurance regulations.
Represent the agency with professionalism in all client and community interactions.

Working Conditions

This position is primarily performed in an office environment but may require travel within the local community for client meetings, networking events, and business development activities. The role involves frequent telephone communication, computer use, virtual meetings, and occasional evening or weekend events to support agency growth and client engagement.

This position is ideal for motivated, goal-oriented professionals who enjoy building relationships, helping clients protect what matters most, and contributing to the growth and success of the agency through ethical, consultative sales practices.

Independent Agent

The Independent Insurance Agent (1099 Contractor) is an independent business professional responsible for generating new business, servicing clients, and growing a personal book of business while representing the agency and its carrier partners. As an independent contractor, this position operates with a high degree of autonomy and is responsible for managing business activities in accordance with the agency's contractual agreement, carrier guidelines, and all applicable insurance laws and regulations.

The Independent Insurance Agent is expected to provide professional insurance advice, develop long-term client relationships, and maintain the highest standards of ethics, integrity, and customer service while meeting established production goals.

Essential Duties and Responsibilities

Prospect for new clients through networking, referrals, marketing, community involvement, and other approved lead generation activities.
Conduct insurance needs analyses to identify client risks and recommend appropriate insurance solutions.
Quote, present, and sell personal and commercial insurance products offered through the agency.
Educate clients regarding policy coverages, deductibles, exclusions, and available coverage options.
Develop and maintain a personal pipeline of prospective clients.
Follow up with prospects and clients to generate new business, renewals, and referrals.
Cross-sell additional insurance products to existing clients when appropriate.
Assist clients with policy applications and required documentation.
Maintain accurate and timely records of all client communications and sales activities within the agency's management system or approved CRM.
Coordinate with agency service personnel to ensure policies are issued accurately and clients receive excellent ongoing service.
Maintain current knowledge of carrier products, underwriting guidelines, and insurance industry developments.
Attend agency meetings, training sessions, and carrier education programs as required by the agency agreement.
Conduct business in compliance with agency policies, carrier requirements, licensing regulations, and applicable federal and state laws.

Qualifications

Active Property & Casualty Insurance License required.
Life & Health Insurance License preferred, if applicable to products offered.
Previous insurance sales experience preferred.
Demonstrated ability to generate new business through self-directed prospecting.
Strong interpersonal, communication, and relationship-building skills.
Excellent organizational and time management abilities.
Proficiency with agency management systems, CRM software, Microsoft Office, and carrier quoting platforms.
Ability to work independently with minimal supervision.

Knowledge, Skills, and Abilities

Strong consultative sales and closing skills.
Excellent verbal and written communication.
Ability to explain insurance products clearly and accurately.
Self-motivated with an entrepreneurial mindset.
Strong business development and networking skills.
Effective time management and organizational abilities.
Commitment to ethical sales practices and outstanding client service.
Ability to manage multiple priorities while maintaining attention to detail.

Performance Expectations

Meet or exceed agreed-upon production and retention goals.
Maintain an active pipeline of qualified prospects.
Deliver exceptional customer service before, during, and after the sale.
Document all client communications and sales activities accurately and promptly.
Maintain all required insurance licenses and continuing education.
Comply with agency standards, carrier guidelines, and applicable insurance laws and regulations.
Foster positive relationships with clients, agency staff, and carrier representatives.

Independent Contractor Status

This position is classified as an independent contractor (1099) and is not an employee of the agency. Independent agents are responsible for their own federal, state, and local tax obligations, insurance, business expenses, and any required business licenses unless otherwise specified in the Independent Contractor Agreement.

Independent agents control their own work schedules, prospecting methods, and daily business activities while adhering to the terms of their contract with the agency. Nothing in this job description shall be construed as creating an employer-employee relationship.

Working Conditions

Independent Insurance Agents generally work from a home office, agency office (if available), or client locations. The role may involve travel for client appointments, networking events, community activities, and business development. Success in this position requires flexibility, self-discipline, and the ability to manage an independent business while representing the agency in a professional and ethical manner.

This position is ideal for entrepreneurial insurance professionals who value independence, are driven by performance-based compensation, and are committed to building a successful book of business while delivering exceptional service to clients.